Managing the Customer Experience: Turning customers into advocates [1ed.]9780273661955, 0273661957

Author : Shaun Smith, Joe Wheeler
Description:You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocates shows you how to manage your customer experience and reap the rewards.
Categories: Business Management: Project Management
Year :2002
Publisher : FT Press
Language : English
N° Of Pages : 273
File Info : pdf 1 Mb